Shipping policy

Shipping Policy – Taurus Jewels

At Taurus Jewels, we take great care to ensure your custom diamond jewellery reaches you safely and securely. Every order is carefully inspected, packed, and dispatched with attention to detail.

Order Processing

Orders are processed after successful payment confirmation. Since our jewellery may include custom-designed or made-to-order pieces, processing times may vary depending on the design and customization requirements.

Shipping & Delivery

Once your order is ready for dispatch, you will receive a confirmation with the relevant shipping details. Delivery timelines may vary depending on your location, shipping method, and order type.

Custom Jewellery

Customized and made-to-order jewellery may require additional time for production. The estimated delivery timeline will be communicated at the time of order confirmation.

Secure Packaging

All jewellery is carefully packed in secure packaging to help protect it during transit. Please check the package carefully upon delivery.

Delivery Address

Please ensure that your shipping address, contact number, and other delivery details are accurate when placing your order. Taurus Jewels cannot be held responsible for delays caused by incorrect or incomplete information provided by the customer.

Delays

While we aim to deliver orders within the estimated timeframe, unexpected delays may occur due to courier services, weather conditions, public holidays, or other circumstances beyond our control.

Damaged Package

If your package appears damaged or tampered with at the time of delivery, please contact our customer support team as soon as possible with photographs and relevant order details.

International Shipping

For international orders, delivery timelines, customs duties, taxes, and other applicable charges may vary depending on the destination country. Any applicable customs or import charges are the responsibility of the customer unless otherwise stated.

Contact Us

For questions regarding your order or delivery, please contact the Taurus Jewels customer support team. We will be happy to assist you.